T's + C's

TERMS AND CONDITIONS

MADE WITH LOVE BUT LET’S KEEP IT SIMPLE…

WE ARE SO EXCITED TO SHARE OUR LOVE OF FLORALS, FUN, CREATIVITY AND FRIENDSHIP WITH YOU. THE HIGHEST CARE IS TAKEN TO ENSURE THE QUALITY AND CREATIVENESS OF OUR ARRANGEMENTS IS UNIQUE, TAILORED AND LOYAL TO THE VOGUE NATURE NAME.

WE TAKE GREAT PRIDE IN CUSTOMER SATISFACTION AND STRIVE FOR A WARM AND WELCOMING EXPERIENCE EVERY SINGLE TIME YOU WALK THROUGH OUR DOOR, SPEAK TO US ON THE PHONE, USE OUR ONLINE STORE OR INTERACT WITH US VIA SOCIAL MEDIA.

VOGUE NATURE APPRECIATES YOUR CUSTOM AND HOPES THAT YOU HAVE FOUND OUR SITE TO BE USER FRIENDLY. IF YOU HAVE ANY QUERIES IN RELATION TO OUR BUSINESS OR SITE OPERATION, PLEASE DO NOT HESITATE TO CONTACT US.  ALL OF OUR DETAILS ARE BELOW.

TAKE CARE AND SEE YOU NEXT TIME,

SELINA AND THE VN GIRLS.

 

OUR DETAILS

VOGUE NATURE

27 BATH LANE, BENDIGO, VIC, AUSTRALIA 3550

03) 5441 4264

HELLO@VOGUENATURE.COM.AU

ABN: 20149669917

 

SHOP OPEN HOURS

WE ARE OPEN 6 DAYS A WEEK

MONDAY- SATURDAY 9AM-5.30PM

 

THESE TIMES MAY VARY WITH SUCH THINGS AS PUBLIC HOLIDAYS, DAYS WE SELL OUT EARLY OR FOR OTHER UNDISCLOSED OR PERSONAL REASONS.

WE DELIVER MONDAY- SATURDAY.

 

WE OFFER CREDIT NOTES NOT REFUNDS

WE’RE JUST A SMALL BIZ AND CAN’T ABSORB THE COSTS THAT COME WITH OFFERING REFUNDS BUT WE WILL HAPPILY OFFER A CREDIT NOTE FOR CHANGE OF MIND (IF THE ITEMS HAVEN’T BEEN SENT OR PICKED UP YET) OR TRANSFER YOUR ORDER TO A DIFFERENT DATE OR TIME.

WE’RE ONLY HUMAN AND WE ALL MAKE MISTAKES, SO IF YOU HAVE ACCIDENTALLY ORDERED TWICE, CHECKED OUT WITH TWO BOUQUETS ONLINE INSTEAD OF ONE, OR FORGOTTEN TO PICK UP YOUR ORDER, THE FULL AMOUNT WILL BE HELD IN CREDIT FOR YOU WITH NO EXPIREY DATE FOR FUTURE USE.

WE DO UNDERSTAND EXTREME CIRCUMSTANCES WILL ARISE AND WE ARE ALWAYS HERE TO TALK THOSE THROUGH WITH YOU.

YOU ARE ALWAYS WELCOME TO CONTACT US VIA E-MAIL HELLO@VOGUENATURE.COM.AU TO DISCUSS FUTHER.

 

ORDERING ONLINE

OKAY, SO WE’VE TRIED TO MAKE IT AS EASY AS POSSIBLE… BUT PLEASE ENSURE ALL DETAILS ARE ENTERED CORRECTLY TO MAKE FOR A SMOOTH RIDE.

SIMPLY ADD EVERYTHING YOU WISH TO PURCHASE IN TO YOUR CART AND PROCEED TO THE CHECKOUT WHERE YOU CAN POP IN ALL THE DELIVERY DETAILS AND SELECT PICK UP OR FROM OUR DELIVERY FEE OPTIONS.

IF YOU ARE PURCHASING A CARD, E-MAIL US THE CARD MESSAGE.

IF YOU ARE PURCHASING A VASE LET US KNOW IF YOU WANT YOUR ARRANGEMENT IN IT OR THE VASE GIFT WRAPPED SEPERATELY.

OTHERWISE SHOOT THROUGH ANY NOTES OR THINGS YOU THINK WE MAY NEED TO KNOW IN THE NOTES TO SELLER SECTION AT THE CHECKOUT.

IF YOU’RE STUCK, JUST GIVE US A CALL AND WE WILL HAPPILY WALK YOU THROUGH THE PROCESS OR POP YOUR ORDER THROUGH OVER THE PHONE. 5443 4412.

WE DO NOT POST ANY OF OUR PRODUCTS LOCALLY, WITHIN OUR STATE, INTERSTATE OR OVERSEAS. WE DO NOT POST BREAKABLES INCLUDING VASES AND CANDLES. WE OFFER PICK UP IN STORE OR DELIVERY OF THESE PRODUCTS TO LOCAL SUBURBS IN BENDIGO.  

 

THE CHECKOUT….

YOUR DETAILS GO IN TO 'BILLING', THE RECIPIENTS GO IN TO 'SHIPPING'.

YOUR CARD MESSAGE FOR THE FLOWERS SHOULD GO IN TO THE 'NOTES TO SELLER/CARD MESSAGE' BOX BEFORE CHECKING OUT.

VOGUE NATURE HOLDS NO LIABILITY FOR WRONGFUL INFORMATION ENTERED (I.E. SHIPPING OR BILLING MISTAKES), OR IF CARD MESSAGES ARE MISSED (QUITE A FEW PEOPLE LIKE TO SEND ANONYMOUS LITTLE FLORAL GESTURES- PARTICULARLY DURING THESE HARD TIMES) SO IF YOU WANT YOUR RECIPIENT TO KNOW WHO THEY'RE FROM, PLEASE ENSURE YOU WRITE YOUR NOTE.

IF YOU MISS THE NOTE SECTION, PLEASE E-MAIL US AT HELLO@VOGUENATURE.COM.AU WITHIN 15 MINUTES OF PLACING YOUR ORDER. WE WILL ALWAYS ATTEMPT TO CONTACT YOU IF NO CARD MESSAGE HAS BEEN LEFT BUT WILL BE UNABLE TO ATTACH THE NOTE TO YOUR ORDER IF YOU REPLY LATER THAN 15 MINUTES AFTER WE ATTEMPT TO CONTACT YOU.

THE FLOWERS WILL BE SENT TO WHATEVER NAME AND ADDRESS IS ENTERED IN TO THE 'SHIPPING' DETAILS AND ALL CONTACT WITH YOU FROM US OR THE WEBSITE WILL BE VIA THE PHONE NUMBER/E-MAIL YOU LEAVE IN THE BILLING DETAILS.

 

ONLINE IMAGES

ALL IMAGES SHOWN ONLINE AND THROUGH SOCIAL MEDIA ARE THE PROPERTY OF VOGUE NATURE AND CAN NOT BE SAVED OR SHARED WITHOUT CONSENT FROM MANAGEMENT AT VOGUE NATURE.

PLEASE NOTE, IMAGES SHOWN ON THIS SITE ARE SIMPLY AN EXAMPLE. FLOWERS MAY BE SUBSTITUTED IN ACCORDANCE WITH WHAT IS MARKET OR SEASONALLY AVAILABLE ON THE DAY.  CUT BUNCHES OF FLOWERS SHOW MULTIPLE BUNCHES VASED IN THE IMAGES. A 'BUNCH' IS FIVE STEMS UNLESS OTHERWISE STATED IN THE PRODUCT DESCRIPTION.

 

DELIVERY

WE ARE CURRENTLY DELIVERING MONDAY - SATURDAY.

TO ENSURE SAME DAY DELIVERY, PLEASE PLACE YOUR ONLINE ORDER BY 12PM. IF AFTER 12PM PLEASE GIVE THE SHOP A BUZZ TO SEE WHAT WE CAN FIT IN. OTHERWISE, ALL ONLINE ORDERS PLACED AFTER 12PM WILL GO OUT THE FOLLOWING DAY OR ON THE DATE YOU HAVE SELECTED.

IF YOU REQUIRE A SPECIFIC TIME FRAME FOR DELIVERY, PLEASECALL THE SHOP PRIOR TO PLACING AN ORDER TO SEE WHAT WE CAN FIT IN, BUT WE CAN NOT GUARENTEE A SPECIFIC TIME FRAME WITH THE VOLUME OF DELIVERIES WE HAVE.

ALL STANDARD DELIVERY SELECTIONS ($6-$24) WILL BE DELIVERED BETWEEN 12AM-6PM.

VOGUE NATURE WILL UNDER NO CIRCUMSTANCE LEAVE A PRODUCT/GOODS UNATTENDED UPON DELIVERING IF OVER 35 DEGREES CELSIUS BUT WE WILL DO SO IF BELOW THIS TEMPERATURE.

IF OVER 35 DEGREES, AND NO ONE IS THERE TO ACCEPT THE GOODS, THE GOODS WILL BE RETURNED TO VOGUE NATURE.
ONCE BACK AT THE STORE, THE CUSTOMER WILL BE NOTIFIED OF THE STATUS OF THE GOODS WHERE THEY WILL BE 100% LIABLE FOR PICKING UP THE GOODS OR CONTACTING THE RECIPIENT TO PICK UP THE GOODS FROM VOGUE NATURE, 27 BATH LANE, BENDIGO, BETWEEN BUSINESS HOURS OR ALTERNATIVELY PURCHASE A RE-DELIVERY.

 A RE DELIVERY FEE IS OF THE SAME VALUE AS THE ORIGINAL DELIVERY FEE. WE WILL ALWAYS ENDEAVOUR TO ACT IN THE BEST INTEREST OF OUR CLIENTS, HOWEVER, IT IS OF VOGUE NATURE'S DISCRETION AS TO WHETHER THE GOODS WILL BE RE DELIVERED ON THE SAME DAY OR THE FOLLOWING BUSINESS DAY.

 

DELIVERY SUBURBS AND FEES

BENDIGO CBD (WITHIN 2KM FROM VOGUE NATURE HQ) $6

BENDIGO LOCAL SUBURBS (8KM OF VOGUE NATURE HQ) $12

BENDIGO OUTER SUBURBS (8-12KM RADIUS OF VOGUE NATURE HQ $16

OUTSIDE 12-16KM OF CBD $24

 

 

CUTOFF AND LIABILITY

TO ENSURE SAME DAY DELIVERY, PLEASE PLACE YOUR ONLINE ORDER BY 12PM.IF AFTER 12PM PLEASE GIVE THE SHOP A BUZZ TO SEE WHAT WE CAN FIT IN.

ALL ONLINE ORDERS PLACED AFTER 12PM WILL GO OUT THE FOLLOWING DAY OR ON THE DATE YOU HAVE SELECTED.

VOGUE NATURE HOLDS NO RESPONSIBILITY FOR WHAT HAPPENS TO THE GOODS ONCE DELIVERED. IF THE RECIPIENT IS NOT HOME TO RECEIVE THE GOODS THEY WILL BE LEFT UNATTENDED AT THE RECIPIENT’S HOME OR WORKPLACE, VOGUE NATURE HOLDS NO ACCOUNTABILITY FOR THE SAFETY OF THOSE GOODS ONCE DELIVERED. WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND, WRONGFUL INFORMATION OR PAYMENT PROCESSING ISSUES.

 

PICK UP

WHEN ORDERING FOR PICK UP, PLEASE INDICATE A SPECIFIC TIME YOU WISH TO PICK UP TO MAKE SURE WE HAVE YOUR BLOOMS FRESHLY MADE UP, WRAPPED AND READY TO GO WHEN YOU POP IN.

PICK UP WIL BE AVAILABLE WITHIN OUR BUISNESS OPEN HOURS, ALL 7 DAYS OF THE WEEK.

IF YOU NEED YOUR BLOOMS EARLY, OR LATER, PLEASE CALL OUR SHOP TO DISCUSS PRIOR TO ORDERING AND WE WILL DO OUR BEST TO ACCOMMODATE YOU WHERE POSSIBLE.

IT IS AN OFFENSE IN AUSTRALIA TO SELL ALCOHOL TO ANYONE UNDER THE LEGAL AGE OF 18 AND REFUSAL OF SALE WILL BE AT THE DISCRETION OF VOGUE NATURE MANAGEMENT AND EMPLOYEES.

WE WILL REFUSE THE RIGHT TO SELL ALCOHOL TO ANYONE IF NECESSARY.

IF ORDERING AN ALCOHOLIC BEVERAGE WITH YOUR BLOOMS, YOU WILL BE ASKED FOR ID UPON PICK UP WHERE NECESSARY.

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